The Arc Fresno/Madera Counties Title VI Notice to the Public

 Notifying the Public of Rights Under Title VI

The Arc Fresno/Madera Counties

 

• The Arc Fresno/Madera Counties operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with The Arc Fresno/Madera Counties.

• For more information on The Arc Fresno/Madera Counties’ civil rights program, and the procedures to file a complaint, contact (559) 226-6268, visit our administrative office at 4490 E. Ashlan Ave. Fresno, CA 93726 or visit our website www.arcfresno.org

• A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the

Office of Civil Rights

Attention: Title VI Program Coordinator

East Building, 5th Floor-TCR,

1200 New Jersey Ave., SE

Washington, DC 20590

• If information is needed in another language, contact (559) 226-6268.

Notificar al público de los derechos bajo el título VI

The Arc Fresno/Madera Counties

 

  • The Arc Fresno/Madera Counties opera sus programas y servicios sin respecto a raza, color y origen nacional con arreglo al título VI de la Civil Ley de derechos. Cualquier persona que cree que él o ella ha sido agraviado por cualquier práctica discriminatoria ilegal bajo el título VI puede presentar una quejacon The Arc Fresno/Madera Counties.
  • Para obtener más información sobre programa los derechos civiles el arco Fresno/Madera condados y los procedimientos para presentar una queja, llame al (559) 226-6268, visite nuestra oficina administrativa en 4490 E. Ashlan Avenida Fresno, CA 93726, o visite www.arcfresno.org

  • Un demandante puede presentar una queja directamente con el Federal Transit Administration por archivar una queja con la

    Office of Civil Rights

    Attention: Title VI Program Coordinator

    East Building, 5th Floor-TCR,

    1200 New Jersey Ave., SE

    Washington, DC 20590

  • Si se necesita información en otro idioma, contacte al (559) 226-6268.

 

Title VI Complaint Procedures

As a recipient of federal dollars, The Arc Fresno/Madera Counties is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non-discriminatory basis. The Arc Fresno/Madera Counties has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, dated October 1, 2012.

Any person who believe she or he has been discriminated against on the basis of race, color, or national origin by The Arc Fresno/Madera Counties may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form.  The Arc Fresno/Madera Counties provides for following procedure for individuals filing a grievance and will not tolerate retaliation of any kind when a grievance or complaint is filed.

The following is the process for filing a grievance:

  1. Meet with your training Supervisor or Case Manager and tell them that you wish to have a grievance form and file your grievance. They will help you fill the form out.
  2. A meeting will happen with your case manager to discuss your concern(s) within 24 hours of filing your grievance.  Hopefully, at this time your concern shall be fixed.
  3. If you feel your concern is still not fixed, the Program Manager will meet you within 2 working days after the first meeting.   If the Manager’s decision is not satisfactory, the following procedures shall be followed:
  4. Within five (5) working days of the incident, an appeal of the decision shall be given to the appropriate Case Manager.
  5. If a solution can not be reached within five (5) working days after the meeting with the Program Manager, a written request for a review with the Director of Program Services shall be the next level of appeal, this will take place no longer than 10 days after the incident.  Your Case Manager shall assist you as necessary.
  6. If a solution is still not reached, the appeal will be sent to the Executive Director for a final consideration no greater than 15 days after the incident.
  7. You shall be informed both verbally and in writing of the appeal decision and all phases of the appeal within five (5) working days after the meeting.
  8. If after receiving the Executive Director’s final solution you would like another agency to review your concern you may contact the Area 8 Board (770 E. Shaw Ave., Suite 123, Fresno, CA. 93710, (559) 222-2496, Fax: (559) 248-2886, ab8@scdd.ca.gov) or ask your Case Manager to help you contact them with your concern.

            A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

 

The Arc Fresno/Madera Counties

Title VI Grievance/Complaint Form

Download Complaint Form

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